English Business 2
Name : Rizky Aulia Rokhmah NPM : 25217329 Class : 3EB07 1. Dialogue with a client on product problem(s) complaint. Cs : Good morning sir, how can I help you? Client : Morning sir, I was the one who did the vehicle service at this workshop the other day. I want to complain about the items used. Cs : Okay, what item do you want to complain about? Client : the item code used on my vehicle does not match the code listed in the catalog part. Cs : Oh yes, sorry, sir. Because the appropriate item in the catalog part is not ready, we happen to have the same item but a different code from the catalog part. Client : Okay, is the price the same? Cs : The price is different, sir. But the other day I confirmed to the father to replace the item with a different code in the catalog part. Client : Okay, maybe the other day I didn't understand your confirmation. Can I replace the item with the approp...